ce99 Privacy Policy

1 Introduction

1.1 ce99 ("we", "us", "our") operates the online gaming and sports betting platform accessible at ce99.io (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with the Platform, including registered players, visitors, and prospective users.

1.2 This Privacy Policy applies to all personal data collected through the ce99 Platform, including data collected via the website, mobile-optimised site, customer support communications, and any associated services. It sets out the categories of data we collect, the purposes for which we process that data, with whom we share it, and the rights available to you.

1.3 This policy should be read together with the ce99 Terms and Conditions, which govern your use of the Platform. In the event of any conflict between this Privacy Policy and the Terms and Conditions on matters specifically related to data handling, this Privacy Policy shall take precedence.

1.4 If you have any questions about how ce99 handles your personal data, you may contact our support team at [email protected] at any time.

2 Data We Collect

2.1 ce99 collects personal data in the following categories, depending on how you interact with the Platform:

Category	Examples	Collection Method
Identity Data	Full legal name, date of birth, nationality, government-issued ID number	Account registration and KYC verification
Contact Data	Email address, mobile phone number, residential address	Account registration and profile updates
Financial Data	bKash/Nagad/Rocket mobile wallet identifiers, bank account details, cryptocurrency wallet addresses, transaction history	Deposit and withdrawal processing
Technical Data	IP address, browser type and version, device type, operating system, screen resolution, session timestamps	Automatic collection via cookies and server logs
Usage Data	Pages visited, games played, bets placed, deposit and withdrawal amounts, session duration, click paths	Automatic collection during Platform use
Communications Data	Support ticket content, live chat transcripts, email correspondence	Direct communication with ce99 support
Verification Documents	Copies of National ID, passport, proof of address, payment method ownership documents	KYC verification process

2.2 ce99 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data, or health information, except where required by applicable law for KYC or responsible gaming compliance purposes.

2.3 Where you choose not to provide mandatory personal data (such as identity and contact information required for registration), ce99 may be unable to provide you with access to all or part of the Platform's services.

3 How We Use Your Data

3.1 ce99 uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your account profile, and provide you with access to ce99 services.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, USDT, and BTC, and to maintain accurate financial records of all transactions.
• KYC and fraud prevention: To verify your age, identity, and payment method ownership, and to detect, prevent, and investigate fraudulent activity, money laundering, and other illegal conduct.
• Platform operation and improvement: To analyse how players use the Platform, identify technical issues, improve game performance, and develop new features and services.
• Customer support: To respond to your queries, complaints, and requests, and to maintain a record of our communications for quality assurance and dispute resolution purposes.
• Responsible gaming: To monitor player behaviour for signs of problem gambling and to enforce self-exclusion, deposit limit, and cooling-off requests in accordance with our Responsible Gaming obligations.
• Legal compliance: To comply with applicable laws, regulations, and court orders, and to cooperate with competent authorities where legally required.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent to receive such communications. You may opt out at any time.

3.2 ce99 will not use your personal data for purposes incompatible with those stated above without first obtaining your explicit consent or as otherwise required by law.

4 Legal Basis for Processing

4.1 ce99 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing is necessary to perform our contract with you — i.e., to provide you with access to the ce99 Platform and to process your transactions.
• Legal obligation: Processing is necessary for ce99 to comply with applicable legal requirements, including KYC/AML obligations and responsible gaming regulations.
• Legitimate interests: Processing is necessary for ce99's legitimate business interests, including fraud prevention, platform security, and service improvement, provided those interests do not override your fundamental privacy rights.
• Consent: Where we rely on consent as the legal basis — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing & Disclosure

5.1 ce99 does not sell, rent, or trade your personal data. We share personal data only in the circumstances described below, and always under appropriate data protection safeguards:

• Payment processors: We share necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard to process deposits and withdrawals. These providers are contractually bound to handle your data securely and exclusively for payment processing purposes.
• Game providers: Certain technical data (such as session identifiers and game round records) may be shared with third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver and maintain game services on the Platform.
• KYC and verification services: We may use third-party identity verification services to assist with the KYC process. These providers receive only the minimum data necessary to perform verification.
• Fraud prevention and security: We may share data with fraud detection and cybersecurity service providers to protect the Platform and its users from malicious activity.
• Legal authorities: ce99 will disclose personal data to law enforcement agencies, regulators, or courts when required to do so by applicable law, valid legal process, or to protect the rights and safety of ce99, its employees, or other players.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of ce99's business assets, player data may be transferred to the acquiring entity, subject to equivalent data protection standards.

5.2 Any third party that receives personal data from ce99 is contractually required to process that data only for the specified purpose, to implement appropriate technical and organisational security measures, and to delete or return the data once the purpose has been fulfilled.

6 Cookies & Tracking Technologies

6.1 ce99 uses cookies — small text files stored on your device — and similar tracking technologies (including web beacons and local storage) to operate and improve the Platform. The categories of cookies we use are as follows:

• Strictly necessary cookies: These are essential for the Platform to function. They enable core features such as session management, account authentication, and security. These cookies cannot be disabled without rendering the Platform non-functional.
• Performance and analytics cookies: These cookies collect anonymised data about how visitors interact with the Platform — such as which pages are visited most frequently and how long sessions last — to help us optimise performance and user experience.
• Functional cookies: These cookies remember your preferences (such as language settings and preferred payment method) to provide a more personalised experience on subsequent visits.
• Marketing cookies: With your consent, we may use cookies to track your engagement with ce99 promotional content and to measure the effectiveness of our campaigns. These are only activated where consent has been obtained.

6.2 You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may impair Platform functionality. For most browsers, cookie management settings are found under "Privacy", "Security", or "Tools" in the browser menu.

6.3 ce99 does not use cookies to collect sensitive personal data or to track your browsing behaviour across unrelated third-party websites.

7 Data Retention

7.1 ce99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account data: Retained for the duration of your active account plus a minimum of five years following account closure, to satisfy AML record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• KYC verification documents: Retained for a minimum of five years following account closure or the completion of the relevant verification process.
• Support communications: Retained for three years from the date of the last interaction, or longer where a dispute remains unresolved.
• Technical and usage data: Retained in aggregated or anonymised form for analytics purposes, typically for up to two years from collection.

7.2 Where retention is required solely for legal compliance purposes, access to such retained data is strictly limited and subject to enhanced security controls. Once the applicable retention period expires, personal data is securely deleted or anonymised.

8 Data Security

8.1 ce99 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the ce99 Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls ensuring that only authorised personnel may access personal data, strictly limited to what is necessary for their role;
• Regular security audits and vulnerability assessments of the Platform infrastructure;
• Multi-factor authentication requirements for internal systems that store personal data;
• Staff training on data protection obligations and secure data handling practices;
• Incident response procedures for detecting, investigating, and responding to data security breaches.

8.2 While ce99 takes every reasonable precaution to secure your personal data, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the security of your own account credentials and for notifying ce99 immediately if you suspect any unauthorised access to your account.

8.3 In the event of a data security breach that poses a material risk to your rights and freedoms, ce99 will notify affected players without undue delay and will take all reasonably practicable steps to mitigate the impact of the breach.

9 Your Privacy Rights

9.1 As a player on the ce99 Platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data ce99 holds about you, along with information about how it is processed.
• Right to rectification: You may request that ce99 correct any inaccurate or incomplete personal data held about you. You may also update certain information directly through your Account dashboard.
• Right to erasure: In certain circumstances — for example, where the data is no longer necessary for the purpose it was collected — you may request that ce99 delete your personal data. This right does not apply where retention is required by law (e.g., AML record-keeping obligations).
• Right to restrict processing: You may request that ce99 restrict the processing of your personal data while a complaint or query is being investigated.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time by contacting support or updating your communication preferences in your Account dashboard.
• Right to object: You may object to the processing of your personal data on grounds relating to your particular situation, where processing is based on legitimate interests.

9.2 To exercise any of the rights listed above, please contact the ce99 support team by email at [email protected] with the subject line "Privacy Rights Request". ce99 will acknowledge your request within 72 hours and endeavour to respond in full within 30 days. Where a request is complex or numerous, ce99 may extend this period by a further 30 days with prior notification.

9.3 ce99 will not charge a fee for handling privacy rights requests unless a request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may apply.

9.4 For the purposes of verifying your identity before processing a rights request, ce99 may ask you to provide a copy of a valid government-issued identification document. This is to protect your data from unauthorised access requests.

10 Children's Privacy

10.1 The ce99 Platform is strictly intended for adults aged 21 and above. ce99 does not knowingly collect, process, or store personal data relating to individuals under the age of 21.

10.2 If ce99 discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately close the relevant account, delete all associated personal data, and return or forfeit any balance held in that account in accordance with our Terms and Conditions.

10.3 If you believe that a minor has registered an account on the ce99 Platform, please notify us immediately at [email protected].

11 International Data Transfers

11.1 ce99 operates primarily in Bangladesh and processes the majority of personal data within that region. However, certain service providers (including cloud infrastructure providers and game studios) may be located in other countries. Where personal data is transferred internationally, ce99 ensures that appropriate safeguards are in place, including:

• Data processing agreements incorporating standard contractual clauses where applicable;
• Transfer only to recipients who provide an equivalent level of data protection to that required under this Privacy Policy;
• Regular review of international transfer arrangements to ensure continued adequacy.

11.2 By using the ce99 Platform, you acknowledge that your personal data may be processed in countries other than Bangladesh. ce99 will always ensure that such transfers are made with appropriate safeguards in place.

12 Third-Party Links

12.1 The ce99 Platform may contain links to third-party websites or services — for example, game providers or payment processors — that operate independently of ce99. These third parties have their own privacy policies and data handling practices, for which ce99 accepts no responsibility.

12.2 ce99 recommends that you review the privacy policies of any third-party services you access via the Platform. The inclusion of a link to a third-party site does not constitute an endorsement by ce99 of that site's privacy practices.

13 Changes to This Privacy Policy

13.1 ce99 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing or change the way we share data with third parties — ce99 will notify registered players by email and/or by posting a prominent notice on the Platform prior to the changes taking effect.

13.2 The "Last Updated" date at the top of this document indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

13.3 Your continued use of the ce99 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with any material change, you may close your account in accordance with Section 12.3 of the Terms and Conditions.

14 Contact Us

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ce99 handles your personal data, please contact our support team:

14.2 ce99 takes all privacy complaints seriously and will investigate every query thoroughly. Where a complaint relates to a potential data breach or unauthorised access, it will be escalated to our security team immediately upon receipt.