ce99 Frequently Asked Questions

ce99 requires a valid government-issued photo ID to complete account verification — a National Identity Card (NID), passport, or driving licence is accepted. You may also be asked to provide proof of address such as a recent utility bill or bank statement. Documents must be clear, unedited, and show your full name and date of birth. Verification is usually completed within 24 hours.

Use the 'Forgot Password' link on the ce99 Login page to trigger a password reset email. Enter the email address registered to your account and check your inbox for a secure reset link, which expires after 30 minutes. If you do not receive the email within a few minutes, check your spam folder. If the issue persists, contact [email protected] with your registered username.

No — ce99 strictly allows only one account per person. Duplicate accounts are a violation of our Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances held within them. If you have accidentally created a second account, contact our support team immediately so the situation can be resolved without penalty.

To permanently close your ce99 account, email [email protected] from your registered email address with the subject line 'Account Closure Request'. Our team will process the closure within 48 hours. Any remaining balance will be withdrawn to your verified payment method before the account is closed. Note that permanent closure is different from self-exclusion — please see the Responsible Gaming page if your reason for closing is gambling-related.

Nagad deposits on ce99 are typically credited within 1 to 5 minutes of the transaction being confirmed. During peak hours or on match days, processing may occasionally extend to 15 minutes. If your deposit has not appeared after 30 minutes, contact [email protected] with your Nagad transaction ID and deposit amount so our team can investigate and credit the funds manually if needed.

The minimum deposit on ce99 is ৳200 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500. There is no maximum deposit limit for verified accounts, though large deposits may trigger a standard security review before being credited.

To withdraw from ce99, navigate to the Cashier section, select Withdrawals, and choose bKash or Nagad as your preferred method. Enter the amount you wish to withdraw and your registered mobile banking number. Withdrawals to bKash and Nagad are processed within 1 to 3 hours during business hours. Your account must be fully verified before a withdrawal can be approved, and the withdrawal must go to a mobile banking number registered in your own name.

The minimum withdrawal amount on ce99 is ৳500 for all supported payment methods, including bKash, Nagad, Rocket, Upay, and bank transfers. There is no fee charged by ce99 for standard withdrawals, though your mobile banking provider may apply their own transaction charges. Withdrawals below the minimum threshold will be rejected, so please ensure your available balance meets the requirement before submitting a request.

ce99 does not charge any platform fees on deposits or withdrawals. However, third-party payment providers — including bKash, Nagad, Rocket, and Bangladeshi banks — may apply their own standard transaction fees according to their individual service terms. We recommend checking your mobile banking app or bank's fee schedule for the most up-to-date information on any applicable charges from your payment provider.

Live betting on ce99 allows you to place wagers while a cricket match is in progress, with odds updating in real time based on the current match situation. Available in-play markets include next wicket, runs in the current over, method of dismissal, and match winner. Odds change rapidly during live play, so act quickly when you see a market you want. The live betting dashboard is accessible via the Cricket section of the site.

ce99 hosts slot games from leading international providers including Pragmatic Play, NetEnt, Microgaming, Spribe, and several others. The slots library covers a wide variety of themes and formats — classic three-reel slots, modern five-reel video slots, progressive jackpot titles, and crash games. All games are sourced directly from certified providers, ensuring fair outcomes and independently verified return-to-player (RTP) percentages.

Return-to-player (RTP) percentages on ce99 slot games vary by title and provider, but most games in our library carry RTPs between 95% and 97%. The RTP for each individual game is displayed in the game's information panel before you start playing. Higher RTP means a lower house edge over time, though outcomes on individual spins are always determined by a certified random number generator (RNG) and cannot be predicted.

Yes — the entire ce99 platform is fully optimised for mobile browsers on Android and iOS devices. You can access cricket betting, slots, live casino, and your account dashboard directly through your smartphone's browser without downloading any app. The mobile site is designed to load quickly on standard Bangladeshi mobile data connections, including 4G networks commonly used in Dhaka , Chittagong, Sylhet, and other major cities.

Yes — ce99's live casino, powered by providers including Evolution Gaming and Ezugi, operates 24 hours a day, 7 days a week. Live tables for popular games such as Roulette, Baccarat, Blackjack, and game shows are staffed by professional dealers around the clock. Bangladesh Standard Time (BST, UTC+6) players can enjoy live tables at any hour, including late-night and early-morning sessions.

Wagering requirements on ce99 bonuses specify how many times a bonus amount must be turned over in real-money bets before any winnings derived from that bonus can be withdrawn. The specific wagering multiplier for each promotion is stated in the individual bonus terms and conditions. Bets placed on different game types — for example, slots versus live casino — may contribute to wagering at different rates, so reviewing the full bonus terms before opting in is strongly recommended.

Yes — all ce99 bonuses carry an expiry period, which is specified in the individual promotion terms. Typically, bonuses and any associated wagering requirements must be completed within 7 to 30 days of the bonus being credited to your account. Expired bonuses and any related winnings are removed automatically. If you are unsure about the expiry date of an active bonus, check the 'My Bonuses' section of your ce99 account dashboard.

ce99 rewards regular players through an ongoing loyalty programme where active wagering earns points that can be exchanged for bonus credits or other benefits. Higher levels of the programme unlock improved cashback rates, faster withdrawal processing, dedicated account management, and access to exclusive promotions tailored for high-volume players. Details of the current loyalty tier structure and point-earning rates are available in the Promotions section of the ce99 platform.

ce99 protects your personal and financial information using industry-standard 256-bit SSL encryption on all pages of the platform. We do not store your bKash PIN, bank passwords, or card CVV numbers. Access to your account data is strictly controlled, and our systems are monitored continuously for unauthorised activity. For more detail on how your data is collected, stored, and used, please read our Privacy Policy.

The minimum age to register and play on ce99 is 21 years old. This applies to all players regardless of location. Age verification is required during registration, and ce99 reserves the right to request government-issued photo identification at any time to confirm a player's age. Any account found to belong to a person under 21 will be suspended immediately and all balances may be forfeited in accordance with our Terms and Conditions.

If you feel gambling is negatively affecting your life, ce99 offers free self-exclusion tools that can be activated immediately. Log in to your account, go to Account Settings, select Responsible Gaming, and choose a self-exclusion period — options range from 3 months to permanent closure. You can also request self-exclusion directly by emailing [email protected] with the subject line 'Self-Exclusion Request'. All self-exclusions take effect within 24 hours and include a full pause on promotional communications.